COVID Support

Surrey Bereavement Guide

When someone dies, there are many decisions and arrangements to be made. Unfortunately these decisions and arrangements are required at a time of great personal distress and sadness.

Website: Surrey County Council: Bereavement Guide

COVID-19: Information and support for our patients

During the COVID-19 crisis, the practice is operating in a very different manner.  Appointments will largely be conducted by telephone or even video rather than being face to face and we are very focussed on the large numbers of unwell patients that we are continuing to manage and support.

View our COVID-19: Information and support for our patients page for more information.

COVID-19: Information for our 13-19 year old patients

The NHS has been writing to all those patients who are at high risk of hospital admission should they contract the Coronavirus (or COVID-19 if you want to be technical). Thankfully, for the majority of you who remain fit, healthy and strong, you will not receive this letter nor have to therefore fully isolate yourself for a minimum of 12 weeks.

Read our letter.

Domestic Abuse Helpline

Available from 09:00-21:00, 7 days a week.

During pregnancy and family life, domestic violence can be more frequent. In times of stress, such as now, it can be even more common. Please reach out if you need to talk.

Telephone: 01483 776822

Website: www.healthysurrey.org.uk/domestic-abuse

Online Chat: www.yoursanctuary.org.uk/chat

Domestic Abuse Campaign

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services.

Website: www.gov.uk/guidance/domestic-abuse-how-to-get-help

Action for Carers Surrey

Action for Carers Surrey provides free, independent information, advice and support to carers of all ages across Surrey.

Telephone: 0303 040 1234

Website: www.actionforcarers.org.uk

Email: carersupport@actionforcarers.org.uk

Postnatal Peer Support Group by Home-Start

These newly launched virtual groups are relaxed and informal with support from a counsellor and child care professional and four other families over the course of five sessions.

Email: enquiries@home-start-elmbridge.org.uk

Surrey Family Information Service

Signposting to online parenting and family sessions, support from your local Family Centre, wellbeing and financial advice during isolation.

Website: www.surreycc.gov.uk/people-andcommunity/families

Baby Buddy App

An excellent free interactive App with over 300 short video clips from parents and professionals sharing useful advice including looking after your emotional wellbeing.

Website: www.bestbeginnings.org.uk

Surrey Wellbeing Parenting Facebook Page

A new resource specifically to help parents weather the COVID-19 storm with ideas and tips to help you meet the emotional and developmental needs of your children right now.

Facebook:  @SurreyWellbeing-Partnership

Free Online Parenting Guides: From Pregnancy to Teenage Years

Online guides to help you understand your child’s emotional development to improve your relationship. For children of all ages including those with Special Educational Needs and Disabilities (SEND).

Website: www.childrenshealthsurrey.nhs.uk/services/free-online-guides-families

Surrey Virtual Wellbeing

New resources to connect you with a wide range of online activities and support groups to access the help you need during current lock-down measures.

Website: www.virtualwellbeing.healthysurrey.org.uk

Every Mind Matters

Simple and practical advice from how to deal with stress and anxiety to improving your mood. Learn to spot the signs of common mental health conditions and what to do if you are worried about someone.

Website: www.nhs.uk/oneyou/every-mind-matters

Local Health Information for Families (with children age 0-19)

Details on health and care services that can offer support for you and your children from health visitors, school nurses and therapists including infant feeding and antenatal support.

Website: www.childrenshealthsurrey.nhs.uk

Domestic Abuse Helpline

09:00-21:00 7 days a week. Please reach out if you need to talk.

Telephone: 01483 776 822

Website: www.healthysurrey.org.uk/domestic-abuse

Children and Young People Havens

Children and young people CYP (Children and Young People’s) Havens offer a safe place for 10-18 year olds to talk about their worries and mental health in a confidential, friendly and supportive environment.

Website: www.cyphaven.net

Children's Health Surrey

Children and Family Health Surrey is the Surrey-wide NHS community health service for children and young people from birth up to 19 years of age and their parents and carers.

Website: www.childrenshealthsurrey.nhs.uk

One-to-One Peer Support by Home-Start

Individual support by telephone/Facetime from a trained volunteer or family  coordinator including emotional support with a newborn, practical food/supplies drop off, preparing families and children for school, and support for bereavement, disability or illness.

Website: www.homestartelmbridge.org.uk/getsupport/

DadPad App

For new or soon-to-be fathers offering practical information on everything from crying and bonding with your baby to supporting your partner. Download from your App store and select your NHS Hospital Trust for local support and services.

Website: www.thedadpad.co.uk

HANDI App

Helps you care for your child at home when they are unwell. It has guidance and support for new borns and the most common childhood illnesses.

Download the app from your App store and select ‘Surrey Heartlands’ to get local information.

Perinatal Mental Health Service and Parent Infant Mental Health Service

For families in Surrey who are struggling with significant mental health problems during pregnancy and the early years. Your health visitor can connect you to these services or contact your GP for support.

Young Minds

Useful tips and ideas for how to support your children with worries or mental health problems:

Website: www.youngminds.org.uk/find-help/forparents/supporting-your-child-during-thecoronavirus-pandemic/

Kooth.com

Online mental wellbeing support for children from 10 years upwards in Surrey including a virtual chat with a trained member of the team.

Website: www.kooth.com

Jigsaw South East

Supports bereaved children and young people and those facing loss of a loved one.

Website: www.jigsawsoutheast.org.uk

Children and Family Health Surrey Advice Line

08:00-17:00 Monday-Friday exc Bank Holidays, for families with children from 0-19 living in Surrey of all backgrounds including those facing homelessness and Gypsy, Roma Traveller and other groups.

Advice from the health visiting team on all aspects of child health, development and parenting.

Telephone: 01883 340922

Mental Health Crisis Helpline

24 hours a day, 7 days a week for adults living in Surrey. If you are worried about yourself or a family member in crisis, then please call this helpline.

Telephone: 0800 915 4644

Children and Families Health Surrey Advice Line

Available from 08:00-17:00, Monday-Friday excluding Bank Holidays, for families with children from 0-19 living in Surrey.

This telephone number provides contact with professionals from our health visiting team who can offer advice on all aspects of child health, development and parenting.

Telephone: 01883 340 922

Good SAM - request for volunteer

You will be able to select the type of support needed and the frequency of that support. Once complete, the request will be submitted and the referrer will be sent an email asking to confirm the request. Once confirmed, the referral will go into a matching process and volunteers who are ‘on duty’ will be able to accept requests.

Website: www.goodsamapp.org/NHSreferral

Community Helpline

Monday to Friday: 08:00 to 18:00, Saturday and Sunday: 10:00 to 14:00.

Telephone: 0300 200 1008

Website: Surrey County Council: I need help

Mind

If you are feeling overwhelmed and need support with your mental health, please text or call us on our dedicated phoneline.

Telephone/Text: 07860 340 739

Website: www.wokingmind.org.uk/information/coronavirus-and-your-wellbeing

Email: info@wokingmind.org.uk

Mental Wellbeing Audio Guides

Listen to the mental wellbeing audio guides provided by the NHS to help boost your mood.

Website: www.nhs.uk/mental-wellbeing-audio-guides

DHC Talking Therapies

Talking Therapies provide a range of treatment options including Counselling for Depression, Cognitive Behavioural therapy, Guided Self Help and EMDR.

Facebook:@DHCTalkingTherapies

Twitter: @DHCIAPT

Telephone: 01483 90639

Website: www.dhctalkingtherapies.co.uk

Practice Mindfulness

Paying attention to the present moment can improve your mental wellbeing.

Website: www.nhs.uk/mindfulness

Mind Matters

Mind Matters is offering psychological support sessions by telephone or by video call via Skype. You can refer yourself online.

Telephone: 0300 330 545.

Website: www.mindmattersnhs.co.uk

Free online course on 'Coping during the pandemic'

A free online course entitled ‘Coping during the Pandemic’ has been created by the Trust’s Recovery College, which runs short courses to equip people with skills to help them better manage their own mental health.

Website: www.recoverycollegeonline.co.uk.

Every Mind Matters

This website gives you simple and practical advice from how to deal with stress and anxiety to improving your mood. It will also help you to spot the signs of common mental health conditions and you can learn what to do if you are worried about your partner, family or friends.

Website: www.nhs.uk/oneyou/every-mind-matters 

Young Minds

Young Minds has useful tips and ideas for how to support your children with any worries or mental health problems.

Website: www.youngminds.org.uk/find-help/for-parents/supporting-your-child-during-the-coronavirus-pandemic

Mental Health Crisis Helpline

Available 24 hours a day, 7 days a week for people living in Surrey and North East Hampshire.

Telephone: 0800 915 4644

RCOG

The Royal College of Obstetricians and Gynaecologists has useful FAQs on their website about Coronavirus and pregnancy, labour, birth and your baby.

Website: RCOG: Coronavirus infection and pregnancy

Surrey Heartlands Pregnancy Advice Line

24 hours a day, 7 days a week for those whose maternity care is based at Epsom Hospital, Royal Surrey Hospital and St Peter’s Hospital

This line is available for any antenatal or postnatal concerns that you have, please do call us if you need our advice.

For those attending Frimley Park Hospital maternity unit call the usual numbers you have been given by your maternity team.

Telephone: 0300 123 5473