Appointments

Appointment Guidance (COVID-19)

Please view our guidance to keep you safe when attending your appointment.

How To Request An Appointment

You can make an appointment in the following ways:

Please note Reception will be unable to book you an appointment, However they will be able to submit a request online on your behalf.

Urgent Appointments

Requests for urgent appointments can be made online by visiting the Consulting Room, if you are unable to do this please call our reception team 01784 432 191 who will submit a request on your behalf.

Please note Reception will be unable to book you an appointment, However they will be able to submit a request online on your behalf.

Late Arrival Policy

Please attend your appointment on time, if you arrive more than 10 minutes late for your appointment you may not be seen. If you contact the practice by telephone on 01784 432 191 in advance and notify us that you are running late.

You may be seen and accommodated but this will be at the discretion of the health care professional that you have the appointment with.

If you are not seen you will not be able to rearrange your appointment until the next working day except in the event of an medical emergency that requires immediate attention.

Cancelling Appointments

It is important that you inform the reception staff if you are unable to attend your appointment by phoning on 01784 432 191 or by completing our appointment cancellation triage.

This will allow that appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

DNA Policy

If a patient fails to attend 3 or more appointments in a 12 month period, a letter explaining that they are to be removed from the practice list will be sent. This letter will also include information on to how to register at a new surgery.

The effects of patients missing appointments are:

  • An increase in the waiting time for appointments.
  • Frustration for both staff and patients.
  • Increased costs for the NHS.
  • Preventing someone else who is unwell being seen sooner.

Unfortunately, patients frequently missing booked appointments is a wasted resource that other patients nor the surgery can accept.